Shipping policy

Thank you for your patience. We cannot guarantee any delivery or shipping dates at this time.

PROCESSING & SHIPPING TIMES

Orders containing pre-orders ship with the final pre-order. 

All clothing is made to order, and ships from a variety of locations all over the world. Shipping times vary depending on location. Books, Stickers, Prints, and Novel Notes® all ship from our US storefront. On average, all orders typically ship in 3-7 business days unless orders contain a Pre-Order item. If so, those orders will ship when the final item is released.

Some of our products ship from a fulfillment center and will be shipped separately.

USPS First Class Mail arrives in an estimated 4-5 business days. 

Media Mail orders are NOT insured. These packages cannot be claimed for damage or loss.

OTHER ISSUES

If you have a problem with your order, please visit our Contact Us section on the website.

Please keep in mind that the majority of our shipping is automated and as such, the customer is responsible for entering in the full correct mailing address at checkout. If you make a mistake please contact us ASAP. If your order has not been shipped, we will do our best to update the shipping details, otherwise your order will go out as it was entered. Please double check.

Packages that are returned to us for an insufficient address will be issued as a store credit to the customer, minus any shipping costs. Reshipping costs will be the responsibility of the customer.

** Due to extensive amount of lost packages, we are no longer sending out replacement packages if a claim is not filed. USPS requires a 30 day no-movement period before a claim can be filed. Once a claim is filed we will issue a credit or replacement products at our discretion**

**Novel Grounds is not responsible for lost or stolen packages and they will not be refunded or exchanged. Please contact your local post office if this happens and coordinate with them on next steps or file a help request form with the USPS. Once your package leaves us, it is out of our control and we can only go by what the tracking information says.**

** We will not send a replacement package until a claim has been filed. USPS requires a 30 day no-movement period before a claim can be filed. Once a claim is filled we will issue credit or replacement products, at our discression**

If you receive a damaged, defective or incorrect product, please email us at help@novelgrounds.com immediately, provide your order number, and we will instruct you on how we will be rectifying the situation. Please attach any relevant photos.