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FAQ


ORDERS & SHIPPING

When will my order ship?
Orders ship within the remarked window. If items are delayed you will be contacted. All bags and shirts are hand designed and sometimes unavoidable problems arise but we strive for the fastest shipping timeframes we can.
My item is lost in shipping.
Please contact USPS for an update on the items location and email us at novelgrounds@gmail.com or fill out the contact form below.
I want a licensed bag design but they are all gone!
You will learn quick, if you didn't already know, that bags sell quick in the shop. Luckily we restock all the licensed designs with almost every restock. Don't loose hope!
Who do you make Licensed Bags for?
Right now we have licensing contracts with:
Tijan, Meagan Brandy, CC Monroe and AL Jackson!
We have also featured bags with permission from:
K Bromberg, Amo Jones, Catherine Cowles, Staci Hart, and Elise Kova
And likely more that are slipping my mind right now.
You will see some of them occasionally in the shop as well.

RETURNS

I have a problem with my order.
Please email us at novelgrounds@gmail.com or fill out the contact form below. We strive to put out the best products and stand behind our items.
If you are unhappy with your order for any reason please reach out to us and we can help you arrange to return the item. If within a 30 day window we can offer a refund of exchange for store credit.
Due to some items being one-of-a-kind we cannot guarantee an exchange. 
If outside the 30 day window please email us so we can chat about it. I want you to love our items as much as I do.

DISCOUNT CODES

Where do I find codes?
We have instagram reps that post regularly and are tagged on our page. Visit Instagram.com/novelgrounds or search #novelgrounds to see some codes! We also host a variety of sales quite regularly.
When do you have sales?
To be notified of a sale follow us on Instagram and Facebook and make sure to subscribe to our newsletter.

CUSTOM DESIGNS

I want that bag I saw on your feed!
Sorry guys. Unfortunately not all designs are available at all times. We pride ourselves on our diverse offering of items. however some bags you see in our feed are from years past or from Book Boxes or Custom Author orders.
Can I order a custom bag?
We are not currently doing single custom orders. We will announce when we have a custom listing available and they will show in the shop.
Can you make a bag like I saw on XYZ author's page?
Unfortunately we do not license all the bags we design for authors. You will have to contact them for more information.
I want to place a bulk order?
Please see the Bulk Order tab in the menu and email us at novelgrounds@gmail.com for more information.

Can you carry my bags in your shop?

We have worked with a variety of authors on preorders for the shop and on carrying licensed designs! If you want to run a preorder for your group or team, or set up licensing, please email me at Novelgrounds@gmail.com or fill out the contact form below.

If you have any questions that I have not answered here please email us at Novelgrounds@gmail.com or fill out our contact form. 

Thanks for stopping by!

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