ORDERS & SHIPPING
PROCESSING & SHIPPING TIMES
Everything in our shop is made to order. All orders will ship within 2 weeks of the order date. This is currently an extended timeline, on average we typically ship within one week.
Some of our products ship from the Novel Grounds office in the US, and others from a fulfillment center. Please note, some orders may be sent in multiple shipments. All Stickers, Prints, and Novel Notes ship from the US and are sent USPS First Class. International Print/Sticker Packages do not have tracking.
Our Items are made with a direct-to-garment (DTG) printing technology, it uses high-quality inks that won't fade for a long time if taken care of properly.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions here to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
If you have a problem with your order, please email us at email@example.com and include your order number in the subject.
Please keep in mind that the majority of our shipping is automated and as such, the customer is responsible for entering in the full correct mailing address at checkout. If you make a mistake please contact us ASAP. If your order has not been shipped, we will do our best to update the shipping details, otherwise your order will go out as it was entered. Please double check.
Packages that are returned to us for an insufficient address will be issued as a store credit to the customer, minus any shipping costs. Reshipping costs will be the responsibility of the customer.
** Due to extensive amount of lost packages, we are no longer sending out replacement packages if a claim is not filed. USPS requires a 30 day no-movement period before a claim can be filed. Once a claim is filed we will issue a credit or replacement products at our discretion**
**Novel Grounds is not responsible for stolen packages and they will not be refunded or replaced. Please contact your local post office if this happens and coordinate with them on next steps. We recommend you file a help request form with the USPS. Once your package leaves us, it is out of our control and we can only go by the tracking details provided.**
WE DO NOT ACCEPT RETURNS
Please double check (triple check) your cart before checkout, we can not accept returns or exchanges at this time other than for damaged or incorrect items.
Refunds are evaluated on a case by case basis. If approved, you’ll be automatically refunded on your original payment method or given store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.
IF YOU HAVE ANY QUESTIONS THAT HAVE NOT BEEN ANSWERED HERE PLEASE EMAIL US AT INFO@NOVELGROUNDS.COM OR FILL OUT THE CONTACT FORM.
Are all of your designs licensed?
Yes. You can shop with confidence at Novel grounds knowing that all designs are made with 100% author approval. Not all authors work hand in hand with us on their designs or have a licensing contract in place, however all items are made with permission from the authors.
Why is the Shipping SO HIGH, you said it was discounted!
Well, we do the best we can, and shipping rates went up 30% this year. Rather than raise our prices more than we already have, we implemented the lowest shipping possible, while also eating a good chunk of the cost ourselves, the rates you are charged for shipping are a flat estimation and typically are only 50-70% of what the actual shipping costs. We promise we are doing our best on this front. International shipping is a doozy but we are constantly trying to find lower cost methods that don't take 3-4 months to arrive. Currently we ship all prints and stickers USPS First Class with no tracking to cut the international fees in half.
THANKS FOR STOPPING BY!