Shipping & Returns

SHIPPING

All Books, Prints, Stickers, and Novel Notes® ship from our storefront in Chesapeake, Virginia. All clothing products will ship from the closest fulfillment center to your shipping address. For our clothing, we use a variety of print providers to ensure we carry items that are both of the highest quality and are also fairly priced.

As a result of this, if your order contains a variety of items, they may ship from different locations. You will receive tracking for each package as it ships. 

Knit Cardigans and Sweaters ship separately from all other items and have a minimum of 3 weeks production time before shipping. These items are Final Sale.

The customer is responsible for all customs, import, and/or tariff charges upon delivery. Currently, we can only charge VAT for the UK & EU.

International Shipping with Stackry
Novel Grounds proudly partners with Stackry, a trusted US-based package forwarding service, to help customers around the world enjoy our products. With Stackry, you can easily shop at Novel Grounds, have your purchases shipped to your personal US Stackry address at their secure warehouse, and have everything consolidated and forwarded to your home—no matter where you live.

How it works (in 3 simple steps):
  1. Create a free Stackry account to receive your own US shipping address.
  2. Shop Novel Grounds and enter your Stackry address at checkout.
  3. Once your package arrives at Stackry, log in to your Stackry account to choose your preferred carrier, delivery speed, and any money-saving consolidation options before it ships internationally to you.

Plus, enjoy 10% off your first Stackry shipping fees using the coupon code: NOVELGROUNDS.
Bring the joy of Novel Grounds to your doorstep worldwide—quickly, safely, and hassle-free.

Stackry provides a premium package forwarding service, combining international shipping, reliable consolidation, and secure parcel delivery from the US.

RETURNS

Books, Stickers, Prints, Small Town Shelf Houses, and Novel Notes® are final sale. Pre-orders are non-refundable.

Knit Cardigans and Sweaters are final sale. Please double-check sizing before checking out - no changes can be made once an order is submitted.

All return requests for clothing must be made within 7 days of delivery. Please email us at help@novelgrounds.com to begin a return. Items must be returned (at your cost) in their original and unworn condition. Once inspected, we can dispatch your exchange or refund as requested.

If there is any defect or issue with your order, please reach out to us at help@novelgrounds.com. We want you to love your experience with Novel Grounds® and are always striving to help where we can.